HB-KMIX Trading Service Company Limited (hereinafter referred to as “HB-KMIX”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data of customers, business partners, job applicants and website visitors. This Policy explains the types of data we collect, the purposes and methods of processing, retention periods, the parties that may receive the data, and the rights of data subjects.
1. Scope
This Policy applies to personal data collected through the HB-KMIX website, electronic forms, newsletter subscriptions, online job applications, and communications arising from these channels.
2. Definitions
“Personal data” means information in the form of symbols, letters, numbers, images, sounds or similar forms in an electronic environment that is associated with, or helps identify, a specific individual.
“Processing of personal data” includes one or more operations such as collecting, recording, analysing, verifying, storing, modifying, disclosing, combining, accessing, retrieving, encrypting, decrypting, copying, sharing, transmitting, providing, transferring, deleting or destroying data.
3. Categories of Data We May Collec
- Identification and contact information: full name, address, telephone number, fax number, email address, nationality, employer and job title, where voluntarily provided by the user or necessary for a transaction or service.* Enquiry details: service requirements, feedback, appointment details, sites of interest, and other information entered in the contact form.
- On-site contact information: the full name, address and telephone number of the person receiving services or supplies where that person differs from the contact person or service requester.
- Recruitment information: curriculum vitae (CV), experience, education, skills, employment history, position applied for, correspondence, and documents uploaded by the applicant.
- Newsletter subscription information: email address, subscription preferences, time of consent, and unsubscribe history.
- Other information voluntarily provided by users during an enquiry or application process.
4. Sources and Methods of Collection
- Directly from users when they complete and submit a contact form, subscribe to a newsletter or apply for a position.
- From emails, telephone calls or subsequent communications arising from requests submitted through the website.
5. Purposes of Data Processing
- To receive, classify, process and respond to enquiries from customers or business partners.
- To provide consultations and quotations, confirm requirements, arrange site surveys, provide industrial cleaning services, and deliver customer support.
- To contact and coordinate with on-site contacts regarding staff deployment, delivery and receipt of supplies, or the provision of requested services.
- To receive and assess applications, contact applicants, and administer the recruitment process.
- To send newsletters, notices or service-related promotional content where the user has subscribed and provided consent.
6. Legal Basis for Processing and Consent
HB-KMIX processes personal data on the basis of the data subject’s consent; the need to provide a requested service or perform a transaction; recruitment activities; compliance with legal obligations; or another basis permitted by applicable law.
Where consent is required, HB-KMIX will provide information on the categories of data, processing purposes, parties involved in the processing, applicable rights, and potential risks before the user provides confirmation. Consent to receive advertising or newsletters must be obtained separately from the consent required to submit a form.
Users may withdraw their consent by contacting HB-KMIX or using the unsubscribe function. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
7. Data Sharing and Data Processors
Personal data will be shared only to the extent necessary to fulfil the notified purposes.
- Authorised HB-KMIX personnel and departments, on a need-to-know basis and in accordance with their assigned duties.
- Auditors or legal advisers, where necessary and subject to confidentiality obligations.
- Competent state authorities where disclosure is lawfully required.
- Other third parties where consent has been obtained or where permitted by law.
8. Data Retention
Personal data is retained for as long as necessary to fulfil the notified purposes, resolve requests, protect legitimate rights and interests, or comply with statutory retention periods. Upon expiry of the applicable period, the data will be deleted, destroyed or anonymised in accordance with appropriate procedures.
9. Third-Party Links and Services
The website may embed Google Maps or contain links to Facebook, Zalo, and websites operated by group companies or business partners. When users access a third-party service, their data may be processed in accordance with that third party’s own policies. HB-KMIX recommends reviewing the applicable service provider’s policy.
10. Security Measures and Incident Response
HB-KMIX implements administrative, technical and physical safeguards appropriate to the nature and scope of the data processing. Such measures may include HTTPS/SSL connections, firewalls, role-based access controls, administrator account authentication, system updates, backups, log monitoring, and physical access controls at data storage locations.
HB-KMIX maintains internal procedures governing the collection, use, storage, sharing and deletion of data. Access is restricted to authorised personnel with a legitimate business need. Service providers must comply with the security and confidentiality requirements set out in the applicable agreements.
11. Data Subject Rights and How to Submit a Request
To the extent permitted by law, data subjects may exercise the right to be informed; to give or withdraw consent; to access, rectify, obtain or delete their personal data; and to restrict or object to processing.
To submit a request, please use the subject line “Personal Data Request” and provide your full name, contact details, the nature of your request, the relevant data or service, and the information necessary to verify your identity. HB-KMIX may request additional information where the information provided is insufficient for verification.
12. Policy Updates and Contact Information
HB-KMIX may amend this Policy to reflect operational changes or applicable legal requirements. The latest version will be published on the website, state the date of the most recent update, and take effect from the date specified in the Policy.
HB-KMIX TRADING SERVICE COMPANY LIMITED
Address: 506-508-510 Vo Van Kiet Street, Cau Ong Lanh Ward, Ho Chi Minh City, Vietnam
Telephone: 028 3526 8080
Email: info@hbkmix.com